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Colorado Crisis Services "Strengthening"
La Voz Photo

By Colorado Crisis Services

Colorado Crisis Services was built through the State of Colorado’s initiative, “Strengthening

Colorado’s Mental Health System: A Plan to Safeguard All Coloradans.”

• The “Strengthening Colorado’s Mental Health System: A Plan to Safeguard All Coloradans” effort was

formed as a part of the initiative set forth by Governor John Hickenlooper, in partnership with the

Colorado Department of Human Services, to strengthen Colorado’s mental health system and to

provide Coloradans with greater access to behavioral healthcare services.

• Colorado Crisis Services was launched in 2014, beginning with the August 2014 launch of a statewide

Colorado Crisis Services Line – 1-844-493-TALK (8255). Colorado Crisis Services provides confidential

and immediate help for any mental health, substance use or emotional concern, 24/7/365.

• Colorado Crisis Services resources now include:

- Colorado Crisis Services Line

- 11 Crisis Walk-in Centers - locations can be found at

- Crisis Stabilization Units

-Chat Crisis Service, available at

- Text Crisis Service, available by texting the word TALK to 38255

- Mobile units and respite care services are available by referral from a crisis services


• The Colorado Department of Human Services (CDHS) has partnered with providers including Rocky

Mountain Crisis Partners, Community Crisis Connection (CCC), Northeast Behavioral Health, LLC,

Southern Colorado Crisis Connection, and West Slope Casa, among others, to operate and maintain

Colorado Crisis Services throughout the state.

• The Spanish-language website for Colorado Crisis Services is

About the “Strengthening Colorado’s Mental Health System: A Plan to Safeguard All Coloradans”


• In response to the Aurora theater shootings in July 2012, Governor Hickenlooper created

“Strengthening Colorado’s Mental Health System: A plan to Safeguard All Coloradans.” A key

component of this plan was an initiative creating a comprehensive statewide behavioral health crisis

care system for individuals, families and communities. The goal of this plan is to ensure people are

receiving the right services, at the right place, at the right time. Often, the most difficult part about

getting help for a mental health, substance use or emotional issue is knowing where to begin –

especially when an issue reaches a crisis point. Colorado Crisis Services is that single point of entry

for any individual.

• Goals of this plan include:

- Improve access to the most appropriate resources and services as early as possible and

promote recovery for the individual

- Decrease the number of unnecessary involuntary civil commitments and utilization of

hospital emergency departments, jails and homeless programs for individuals experiencing a behavioral health emergency.

1) What is Colorado Crisis Services?

We are Colorado’s first statewide resource for mental health, substance use or emotional crisis help, information and referrals. We formed as a part of the initiative set forth by Gov. John Hickenlooper, in partnership with the Colorado Department of Human Services, to strengthen Colorado’s mental health system. Our purpose is to provide greater access to mental health services, ensuring Coloradans get the right services in the right locations at the right time.

2) How can Colorado Crisis Services help?

If you don’t know where to begin getting mental health, substance use or emotional help for yourself or someone you know, start here. Colorado Crisis Services provides confidential and immediate support, 24/7/365 on the phone, text, chat, or in person at our walk-in centers.

3) What can I expect when I call?

When you call Colorado Crisis Services, you will be immediately connected to a crisis counselor—a trained professional with a master’s or doctoral degree—or a trained peer specialist who has overcome similar experiences. We offer translation services for non-English speakers, we engage in immediate problem solving, and we make follow-up calls to ensure you receive continued care.

4) What kinds of people are answering the phones? What are their backgrounds?

Depending on the reason, you will either be connected to a crisis counselor or a trained peer specialist. Crisis counselors are trained mental health professionals with a master’s or doctoral degree. Peer specialists are individuals who have overcome similar mental health experiences and are now providing insight and guidance to others. They are trained to offer support on a variety of topics.

5) What kinds of things can I call about?

Crisis is in the eye of the beholder—so if you aren’t sure how to handle a crisis, or a situation that may lead to a crisis, our services are open to you. You can call about anything in your life that you feel you need help with or want to talk about. Common call topics include: depression, substance use, grief & loss, self harm & suicidal thoughts, bullying, stress, parenting concerns, PTSD, drugs & alcohol, relationship problems, family crisis, anxiety, domestic violence, homelessness, disability, concerns for a friend or family member, recovery support, and resource questions.

6) What is the difference between the Colorado Crisis Services line and the Suicide hotline?

The National Suicide Prevention Lifeline is 1-800-273-8255 (TALK) is based in New York and is routed by area code to regional providers. The area codes for Colorado are routed to two organizations locally, including Colorado Crisis Services, which is a certified Lifeline provider. Most calls are related to suicide prevention or rescue. The CCS line is dedicated to Colorado and provides access to the statewide crisis system. There is no wrong door for any behavioral health crisis or resource need, and anyone can call either number and get access to the same professional and expert response.





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